AI2025 — Customer Service
AI Chatbot Assistant
A support assistant grounded in your own knowledge base.
ClientConfidential
IndustryCustomer Service
Year2025
Timeline8–12 weeks
ServicesAI
StackRAG · LLM
LiveView project
01
Overview
A support assistant grounded in your own knowledge base.
02
The challenge
The team faced a slow, manual and error-prone process that was hard to scale, with no single source of truth across systems.
03
The approach
01
Discovery
We mapped the workflow and defined the success metrics we would be measured against.
02
Design
Architecture and a clear plan you approve before a line of code is written.
03
Build
Agile sprints with weekly demos and continuous testing, so you see real progress.
04
Launch
Go-live, training and ongoing support — with a partner who sticks around.
04
The results
60%fewer tickets
3–6 motypical payback
100%code ownership
It changed how the team works, day to day — and the results spoke for themselves."
Project Lead · Customer Service